“What GeoShack Support with Virtual Wrench Does For You:
GeoShack Support is available to our mojoRTK, mojoGLIDE, and mojo3D customers. When you purchase GeoShack support, you will receive:
Professional support from a product expert who knows that downtime costs you money
Unique Virtual Wrench technology that allows us to provide the most efficient support
Phone support for installation, operation, calibration, and troubleshooting
Extended hours phone support access
Loaner components if needed (48 hour guarantee) “
The ag industry's first remote service and support tool! At your request, our technicians can train, view screens, diagnose, update software and even press buttons remotely for you. Waiting for the dealer’s mechanic to appear, disappear and appear again is a thing of the past saving you valuable time and money.
In the tractor:
Troubles with satellite signals or just can’t get your tractor to take to the line like it should? Don’t have time to wait for a technician to drive out? With Virtual Wrench you don’t have to wait or be frustrated! Simply connect to the Virtual Wrench system through your console by pressing the 3 button twice and a service technician will call you back and help you make any necessary adjustments.
In the office:
With your permission, our technicians can view and adjust settings, look at your field terrain and base station location, and ultimately, diagnose and repair 90% of problems. If the problem can’t be fixed virtually, we can swap units to keep you working while we repair your system in our shop.
Anything that can be done on the console in the cab can be done remotely by a service technician on Virtual Wrench™. Less downtime. Guaranteed.
Virtual Wrench is the Ag industry's first web-based remote service and diagnostics tool available exclusively to Leica authorized technicians to support mojoRTK customers. They see what you see!
Operator presses a button to request Leica Virtual Wrench support... simple!
Support technician calls you back on the designated number
Indicator shows that a Virtual Wrench is live and active
Connection is virtually instant eliminating your wait time
Reduce or eliminate service truck visits
Service technicians are auto-steer field service veterans who have seen it all
Complete capability to upgrade software and firmware as required
“What GeoShack Support with Virtual Wrench Does For You: 
